![]() ![]() They will be listed as the carrier on the order tracking from your retailer. Why does FedEx/UPS/USPS/Other carrier have my package?Ī. Pitney Bowes partners with many carriers for the final delivery to your home/mailbox. When can I expect this return to be processed and my credit to be applied?Ī. Please contact the retailer from which you purchased your goods with any questions regarding returns processing, credits and/or final resolution on your return. My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). Once a package has shipped from your retailer, we are unable to change or upgrade the service the service level of a package. I need my package before the date it is expected to deliver, can I expedite my order?Ī. Unfortunately not. If reshipping is required, please contact the retailer’s customer service department to determine what options are available. ![]() Once your order has been shipped by the retailer, the shipping address you provided will have to remain. Can I change where my shipment will be delivered?Ī. Unfortunately not. If you have questions about the status of your delivery or return, please contact the retailer or marketplace where you purchased your items. Due to the significant increase in parcel volume related toĬOVID – 19, we are experiencing delays in our parcel network. I’ve read several other forum postings from customers who have experienced the same issue.Many retailers and marketplaces use Pitney Bowes for various shipping services. I’m not sure why this info isn’t in AT&T’s system. Attached are photos of USPS tracking and newgistics smart label tracking of one of my packages. I’ve been a loyal customer since 2000, but this could be my last year because of the handling of this situation. I’m very frustrated, confused, and weary and would like for this to be resolved sooner rather than later. USPS told me that the current status shows that the agent picked up the package, so it is no longer in their possession. The latter doesn’t even have a customer service number to inquire about packages because the tracking is online. The latest I was told was to file a claim with USPS and/or newgistics. I’ve spoken to just about every dept & I’ve spent many months and countless hours calling in about this, sometimes spending over 1.5 hours on the phone with no resolve! I’ve been told an investigation was launched to look into this, but didn’t receive a case #. I was told Secondary sales could help, but that dept. Rentention dept cannot help bc they can’t see status of returned devices. Customer service calls seem to be outsourced to another country as there is a language barrier that prevents the agents from properly understanding my issue. I’m making partial payments in order to keep my service active. My account has been suspended & restored once already because no one have been able to efficiently assist. Here it is February 2019 and this STILL has not been resolved!! My account balance has skyrocketed because I refuse to pay for devices that I no longer have. The following month, I was shocked to see on my bill that I was charged for the remaining balance on all 3 phones! I called AT&T immediately to clear this up by providing my tracking numbers and each time I’ve called, I was told not to worry as the phones should be scanned soon and the charges will clear. I tracked the packages on newgistics () and it showed my packages were delivered. I tracked the packages a week later on USPS and they showed the packages were picked up and processed by the agent a few days after I’d shipped. ![]() I shipped all 3 devices via USPS and kept a copy of the tracking numbers and the shipping labels. I was given 3 pre-paid shipping labels and instructions to return my old devices to AT&T. I upgraded 3 lines on my wireless account in November 2018 on the AT&T Next plan. ![]()
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